Galamento sells digital services only, so nothing needs to be posted back. To ask for a refund, use the link in your Paddle receipt or email support@galamento.com within 14 days of purchase.
Season plans
A paid season plan is refunded in full if you ask within 14 days of purchase and no final video has been exported for that season with the paid plan. After a refund, the season goes back to the free plan.
Family Reels and Club Passes
A Family Reel is refunded in full if you ask within 14 days of purchase and before the reel has been made. A Club Pass is refunded in full if you ask within 14 days of purchase and before any season it covers has had a final video exported.
Faulty videos
If a video you paid for is faulty, email support@galamento.com. We will fix it or, if we cannot, refund you.
Paddle and your statutory rights
Paddle.com is our reseller and merchant of record and handles all orders and refunds. Your statutory rights, including any right to withdraw from a purchase under consumer law, are handled under Paddle's buyer terms (https://www.paddle.com/legal/checkout-buyer-terms) and are not affected by this policy.
Questions
Questions: support@galamento.com. Tech Ale OÜ, Sepapaja tn 6, 15551 Tallinn, Estonia.