Galamento sells digital services only, so nothing needs to be posted back. Ask within 14 days of purchase:
- A season plan (Team, Team Plus or the upgrade) is refunded in full if no final video has been exported for that season with the paid plan.
- A Family Reel is refunded in full before the reel has been made.
- A Club Pass is refunded in full before any season it covers has had a final video exported.
How to ask
Use the link in your Paddle receipt, or email support@galamento.com within 14 days of purchase. Paddle, our reseller and merchant of record, handles all orders and refunds.
What happens next
- The money goes back to the card or account you paid with. How long it takes to appear depends on your bank.
- After a refund, the season goes back to the free plan. Photos, tags and edits stay; anything above the free plan's limits (for example photos beyond 150) is kept but cannot be added to until you upgrade again.
After an export
Once a final video has been exported with the paid plan, that plan has been used and is no longer refunded. If a video you paid for is faulty, email support@galamento.com: we will fix it or, if we cannot, refund you.
Your statutory rights under consumer law are handled under Paddle's buyer terms and are not affected. See the full Refund Policy.